Complaints Book (Portugal)

How to submit a complaint through the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico) and Amavela’s identification details.

Amavela
Last updated: January 2026

1. Complaints Book (Portugal)

In accordance with Portuguese law, consumers have the right to submit complaints regarding products or services through the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico).

2. Official platform

The Electronic Complaints Book is available online at the official platform: https://www.livroreclamacoes.pt
This platform is managed by the Portuguese authorities.

3. Seller identification

  • Brand: Amavela
  • Legal status: Sole trader (Trabalhador Independente / Empresário em Nome Individual – ENI)
  • Legal name: Myroslava Khokhlach
  • Tax Identification Number (NIF): 326472061
  • Registered address:
    R DA AREOSA N 5 3 FRT
    4200-084 PORTO
    PORTUGAL
  • Contact email: [email protected]

4. Handling of complaints

Complaints submitted through the Electronic Complaints Book are handled in accordance with applicable Portuguese consumer protection laws. Amavela is committed to addressing complaints in a fair, transparent and timely manner.